Customer Service
Shipping & Delivery
WON BROTHERS utilizes a flat rate shipping method based on your purchase total. Rates apply to continental U.S. ONLY! Your order will ship via USPS Mail or UPS Ground.

In-stock merchandise will normally arrive in 2-5 business days after the order is received. Most orders are shipped within 24-48 hours via UPS or USPS.

If you need to expedite your order via Next Day or 2nd Day Delivery Service Please Call us at 888-417-6969 As long as the item is in stock and you place your order before 6PM Eastern Time, we can ship it the same day. Please call-in all requests for expedited shipments to make sure your order will be processed the same day. We only charge actual shipping cost on all Air shipments.
Privacy & Security
At WON BROTHERS INC, we value your privacy. We feel you should not have to worry about privacy or security when placing an order online. We maintain appropriate security measures for your information and do not share your personal information with any outside parties except to the extent necessary to fulfill your order successfully.

Our Commitment To Data Security: wonbrothers.com uses SSL (Secure Socket Layer) to encrypt your order and protect personal data sent to us. SSL encrypts all data using 128-bit encryption to insure that your private information cannot be seen as it travels over the internet. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your Email Address: We do not share email addresses with any other company. If you subscribe to our newsletter or choose to receive email updates at checkout, you may unsubscribe at any time by clicking the link located at the bottom of the email. We may also use your email address to contact you if there is a delay or question about your order, or for promotional events.

Your Postal Address: You may receive occasional catalogs or postcards from WON BROTHERS. However, we do not share or rent your postal address with any other source except to the extent to fulfill your order.

Your Telephone Number: We ask for a telephone number at checkout in the event there are any immediate questions concerning your order. Your phone number is not shared, but may be included on your shipping label in the event the delivery service has any problems finding or delivering to your address.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by contacting us. Be aware that we will require your full name, address and phone number to help you. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please contact us at info@wonbrothers.com

wonbrothers.com will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.

In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.

To avoid the dialog box in the future, you must upgrade your Browser. To do this, visit your browser's web site and download the latest version of your browser; www.netscape.com, www.aol.com, or www.microsoft.com. Be sure to restart your computer after upgrading your browser in order to be able to connect to WON BROTHERS INC secure server and place your order on-line.
Returns & Replacements
Every item in our store comes with WON BROTHERS' 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item.

Our first goal is to get you the correct product at a great price, and follow up with great service. Before ordering a product you are unsure of, please call us and we will be happy to help you out. This will allow you to order the correct products in the first place. In the event that there is a problem with your order we will work with you until resolution.

Returns
In order to receive a full refund of your purchase price the item(s) must ...
1. be unused.
2. be in its original packaging which must also be in new condition (including sealed internal packing).
3. include all parts, warranty and registration cards, instructions, special packaging, etc. v 4. be mailed with return authorization no later than 30 days from the date received. Please insure all shipments. We can not be responsible for packages that arrive damaged due to mishandle or poor packaging.
5. We are unable to process refunds or exchanges on any returned item that does not fit these requirements.

NOTICE:
1. Shipping charges are not refundable. Orders process without freight, or where freight has been waived, will be charged actual shipping expenses which are not subject to return credit.
2. Your refund will only be given after we have received the returned item in original, undamaged condition.
3. All items require authorization before returning.
4. Please allow up to 2 weeks for processing.

All returned merchandise should be shipped to:

WON BROTHERS INC,
675 Nelms Circle, # C.
Fredericksburg, VA. 22406

Mailing Address

Damaged Merchandise:
In the unlikely event that your shipment arrives damaged, please contact us within 12 hours of delivery. We will do everything we can to get a replacement sent out as soon as possible.

Restocking Fees
All return items have 20% restocking fees applied to them at the time of return.

Damage Claims
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 14 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material.

NOTE: All shipping damages must be reported within 24 hours from the time of delivery.

Defective Merchandise
Each manufacturer has a different policy regarding defective merchandise. In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible.

NOTE: After 30 days from the time your order is placed, all electrical equipment and light bulbs are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement.

Cancelled Orders
You may cancel any order, except special orders, custom equipment, and tubing sold per foot, without penalty prior to shipping. If you cancel the order after we have shipped it, or you refuse delivery on your order, we will refund the price of the product minus all applicable, actual shipping fees (including actual initial shipping fees, return shipping fees and additional carrier charges).

Failed Delivery If the carrier is unable to deliver the package to you, you can either have us re-attempt shipment or you can cancel the order. In both cases you will be charged for all shipping fees.

Home  | Dr. Aqua | Search | Contact | About Us

© 1998 Won Brothers, Inc.  All rights reserved

กก